Refund Policy

No Refunds, Returns, Exchanges, or Cancellations
Once an order is placed, confirmed, or materials are loaded onto the carrier’s truck or Buyer’s trailer/pickup vehicle, no refunds, returns, exchanges, or cancellations will be accepted under any circumstances. This includes, but is not limited to:

• Change of mind

• Change in project requirements

• Errors in order specifications provided by Buyer

• Discovery of alternative suppliers or pricing

• Delays in project timelines

Exceptions
The only exceptions to this policy are:

1. If the materials delivered are materially nonconforming to the specifications agreed upon in the written quote/order confirmation (subject to the inspection and claims process outlined in our Terms and Conditions).

2. Cases of proven damage or shortage that is reported in compliance with our shipping/inspection requirements (within 48 hours for visible issues).